{"id":23681,"date":"2026-06-26T10:08:57","date_gmt":"2026-06-26T10:08:57","guid":{"rendered":"https:\/\/chymeochy.com\/?page_id=23681"},"modified":"2026-06-26T10:09:47","modified_gmt":"2026-06-26T10:09:47","slug":"returns","status":"publish","type":"page","link":"https:\/\/chymeochy.com\/vi\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"23681\" class=\"elementor elementor-23681\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42f517c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"42f517c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c34f8b1 elementor-widget elementor-widget-html\" data-id=\"c34f8b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ch-returns-v1\" aria-labelledby=\"ch-returns-v1-title\">\r\n  <style>\r\n    .ch-returns-v1 {\r\n      --returns-ink: #171717;\r\n      --returns-text: #474747;\r\n      --returns-muted: #858585;\r\n      --returns-line: rgba(23, 23, 23, 0.14);\r\n      --returns-max: 1120px;\r\n\r\n      width: 100%;\r\n      color: var(--returns-ink);\r\n      background: transparent !important;\r\n      font-family: \"Cabin\", Arial, sans-serif;\r\n      line-height: 1.7;\r\n    }\r\n\r\n    .ch-returns-v1 *,\r\n    .ch-returns-v1 *::before,\r\n    .ch-returns-v1 *::after {\r\n      box-sizing: border-box;\r\n    }\r\n\r\n    .ch-returns-v1 a {\r\n      color: inherit;\r\n      text-decoration: none;\r\n    }\r\n\r\n    .ch-returns-v1__wrap {\r\n      width: min(calc(100% - 64px), var(--returns-max));\r\n      margin: 0 auto;\r\n    }\r\n\r\n    .ch-returns-v1__label {\r\n      margin: 0;\r\n      color: var(--returns-muted);\r\n      font-size: 9px;\r\n      font-weight: 600;\r\n      letter-spacing: 0.14em;\r\n      line-height: 1.35;\r\n      text-transform: uppercase;\r\n    }\r\n\r\n    \/* HEADER *\/\r\n\r\n    .ch-returns-v1__head {\r\n      padding: clamp(52px, 6vw, 76px) 0 34px;\r\n      border-bottom: 1px solid var(--returns-line);\r\n      background: transparent !important;\r\n    }\r\n\r\n    .ch-returns-v1__head h1 {\r\n      max-width: 620px;\r\n      margin: 12px 0 0;\r\n      font-size: clamp(27px, 3vw, 39px);\r\n      font-weight: 400;\r\n      letter-spacing: -0.045em;\r\n      line-height: 1.14;\r\n    }\r\n\r\n    .ch-returns-v1__head p:last-child {\r\n      max-width: 600px;\r\n      margin: 16px 0 0;\r\n      color: var(--returns-text);\r\n      font-size: 13px;\r\n      line-height: 1.75;\r\n    }\r\n\r\n    \/* MAIN LAYOUT *\/\r\n\r\n    .ch-returns-v1__layout {\r\n      display: grid;\r\n      grid-template-columns: 180px minmax(0, 1fr);\r\n      gap: clamp(38px, 7vw, 100px);\r\n      padding: clamp(42px, 5vw, 66px) 0;\r\n    }\r\n\r\n    .ch-returns-v1__nav {\r\n      position: sticky;\r\n      top: 30px;\r\n      align-self: start;\r\n    }\r\n\r\n    .ch-returns-v1__nav-title {\r\n      display: block;\r\n      margin-bottom: 13px;\r\n      color: var(--returns-muted);\r\n      font-size: 9px;\r\n      font-weight: 600;\r\n      letter-spacing: 0.14em;\r\n      text-transform: uppercase;\r\n    }\r\n\r\n    .ch-returns-v1__nav a {\r\n      display: block;\r\n      width: fit-content;\r\n      margin: 0 0 9px;\r\n      color: var(--returns-muted);\r\n      font-size: 11px;\r\n      line-height: 1.45;\r\n      transition: color 180ms ease;\r\n    }\r\n\r\n    .ch-returns-v1__nav a:hover {\r\n      color: var(--returns-ink);\r\n    }\r\n\r\n    .ch-returns-v1__content {\r\n      max-width: 720px;\r\n    }\r\n\r\n    \/* SECTIONS *\/\r\n\r\n    .ch-returns-v1__section {\r\n      scroll-margin-top: 80px;\r\n      padding: 0 0 30px;\r\n      margin: 0 0 31px;\r\n      border-bottom: 1px solid var(--returns-line);\r\n    }\r\n\r\n    .ch-returns-v1__section:last-child {\r\n      margin-bottom: 0;\r\n      border-bottom: 0;\r\n    }\r\n\r\n    .ch-returns-v1__section h2 {\r\n      margin: 0;\r\n      font-size: clamp(18px, 1.7vw, 23px);\r\n      font-weight: 400;\r\n      letter-spacing: -0.03em;\r\n      line-height: 1.25;\r\n    }\r\n\r\n    .ch-returns-v1__section h2 + p,\r\n    .ch-returns-v1__section h2 + ul,\r\n    .ch-returns-v1__section h2 + .ch-returns-v1__facts {\r\n      margin-top: 19px;\r\n    }\r\n\r\n    .ch-returns-v1__section p,\r\n    .ch-returns-v1__section li {\r\n      color: var(--returns-text);\r\n      font-size: 13px;\r\n      line-height: 1.78;\r\n    }\r\n\r\n    .ch-returns-v1__section p {\r\n      margin: 0;\r\n    }\r\n\r\n    .ch-returns-v1__section p + p {\r\n      margin-top: 12px;\r\n    }\r\n\r\n    .ch-returns-v1__section ul {\r\n      display: grid;\r\n      gap: 6px;\r\n      margin: 15px 0;\r\n      padding-left: 18px;\r\n    }\r\n\r\n    .ch-returns-v1__section li::marker {\r\n      color: var(--returns-muted);\r\n    }\r\n\r\n    \/* POLICY FACTS *\/\r\n\r\n    .ch-returns-v1__facts {\r\n      display: grid;\r\n      grid-template-columns: repeat(3, 1fr);\r\n      margin: 22px 0 0;\r\n      border-top: 1px solid var(--returns-line);\r\n      border-left: 1px solid var(--returns-line);\r\n    }\r\n\r\n    .ch-returns-v1__fact {\r\n      min-height: 112px;\r\n      padding: 17px 18px;\r\n      border-right: 1px solid var(--returns-line);\r\n      border-bottom: 1px solid var(--returns-line);\r\n      background: transparent !important;\r\n    }\r\n\r\n    .ch-returns-v1__fact span {\r\n      display: block;\r\n      margin-bottom: 10px;\r\n      color: var(--returns-muted);\r\n      font-size: 9px;\r\n      font-weight: 600;\r\n      letter-spacing: 0.13em;\r\n      line-height: 1.35;\r\n      text-transform: uppercase;\r\n    }\r\n\r\n    .ch-returns-v1__fact strong {\r\n      display: block;\r\n      font-size: 13px;\r\n      font-weight: 400;\r\n      line-height: 1.45;\r\n    }\r\n\r\n    \/* NOTICE *\/\r\n\r\n    .ch-returns-v1__notice {\r\n      margin-top: 18px;\r\n      padding-top: 17px;\r\n      border-top: 1px solid var(--returns-line);\r\n      color: var(--returns-ink) !important;\r\n      font-size: 13px !important;\r\n      line-height: 1.72 !important;\r\n    }\r\n\r\n    \/* ADDRESS *\/\r\n\r\n    .ch-returns-v1__address {\r\n      margin-top: 19px;\r\n      padding: 18px 0 0;\r\n      border-top: 1px solid var(--returns-line);\r\n    }\r\n\r\n    .ch-returns-v1__address strong {\r\n      display: block;\r\n      margin-bottom: 10px;\r\n      color: var(--returns-ink);\r\n      font-size: 13px;\r\n      font-weight: 600;\r\n    }\r\n\r\n    @media (max-width: 900px) {\r\n      .ch-returns-v1__wrap {\r\n        width: min(calc(100% - 42px), var(--returns-max));\r\n      }\r\n\r\n      .ch-returns-v1__layout {\r\n        grid-template-columns: 1fr;\r\n        gap: 30px;\r\n      }\r\n\r\n      .ch-returns-v1__nav {\r\n        position: static;\r\n        display: flex;\r\n        flex-wrap: wrap;\r\n        gap: 8px 16px;\r\n        padding-bottom: 20px;\r\n        border-bottom: 1px solid var(--returns-line);\r\n      }\r\n\r\n      .ch-returns-v1__nav-title {\r\n        flex: 0 0 100%;\r\n        margin-bottom: 2px;\r\n      }\r\n\r\n      .ch-returns-v1__nav a {\r\n        margin: 0;\r\n      }\r\n    }\r\n\r\n    @media (max-width: 620px) {\r\n      .ch-returns-v1__wrap {\r\n        width: min(calc(100% - 30px), var(--returns-max));\r\n      }\r\n\r\n      .ch-returns-v1__head {\r\n        padding: 46px 0 28px;\r\n      }\r\n\r\n      .ch-returns-v1__layout {\r\n        padding: 35px 0 45px;\r\n      }\r\n\r\n      .ch-returns-v1__section {\r\n        padding-bottom: 25px;\r\n        margin-bottom: 26px;\r\n      }\r\n\r\n      .ch-returns-v1__facts {\r\n        grid-template-columns: 1fr;\r\n      }\r\n\r\n      .ch-returns-v1__fact {\r\n        min-height: auto;\r\n      }\r\n\r\n      .ch-returns-v1__section p,\r\n      .ch-returns-v1__section li {\r\n        font-size: 13px;\r\n        line-height: 1.75;\r\n      }\r\n    }\r\n  <\/style>\r\n\r\n  <header class=\"ch-returns-v1__head\">\r\n    <div class=\"ch-returns-v1__wrap\">\r\n      <p class=\"ch-returns-v1__label\">CHYMEOCHY \/ Client Service<\/p>\r\n\r\n      <h1 id=\"ch-returns-v1-title\">Returns &amp; Exchanges<\/h1>\r\n\r\n      <p>\r\n        A clear policy designed to protect the integrity of every CHYMEOCHY garment while ensuring a refined shopping experience.\r\n      <\/p>\r\n    <\/div>\r\n  <\/header>\r\n\r\n  <div class=\"ch-returns-v1__wrap ch-returns-v1__layout\">\r\n    <nav class=\"ch-returns-v1__nav\" aria-label=\"Returns and exchanges navigation\">\r\n      <span class=\"ch-returns-v1__nav-title\">Contents<\/span>\r\n      <a href=\"#returns-overview\">Overview<\/a>\r\n      <a href=\"#returns-eligibility\">Eligibility<\/a>\r\n      <a href=\"#returns-final-sale\">Final Sale<\/a>\r\n      <a href=\"#returns-shipping\">Return Shipping<\/a>\r\n      <a href=\"#returns-refused\">Returned to Sender<\/a>\r\n      <a href=\"#returns-exchanges\">Exchanges<\/a>\r\n      <a href=\"#returns-damaged\">Damaged Items<\/a>\r\n      <a href=\"#returns-address\">Return Address<\/a>\r\n    <\/nav>\r\n\r\n    <main class=\"ch-returns-v1__content\">\r\n      <section class=\"ch-returns-v1__section\" id=\"returns-overview\">\r\n        <h2>Overview<\/h2>\r\n\r\n        <p>\r\n          At CHYMEOCHY, we are committed to ensuring a refined shopping experience while maintaining the integrity of our garments.\r\n        <\/p>\r\n\r\n        <p>\r\n          Except in rare circumstances, returns are issued as store credit, which may be used for future purchases on our website or in-store.\r\n        <\/p>\r\n\r\n        <p>Original shipping fees are non-refundable.<\/p>\r\n\r\n        <div class=\"ch-returns-v1__facts\" aria-label=\"Return policy summary\">\r\n          <div class=\"ch-returns-v1__fact\">\r\n            <span>Return Window<\/span>\r\n            <strong>Within 30 days of delivery<\/strong>\r\n          <\/div>\r\n\r\n          <div class=\"ch-returns-v1__fact\">\r\n            <span>Refund Method<\/span>\r\n            <strong>Store credit<\/strong>\r\n          <\/div>\r\n\r\n          <div class=\"ch-returns-v1__fact\">\r\n            <span>Processing Time<\/span>\r\n            <strong>5\u20137 business days<\/strong>\r\n          <\/div>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"ch-returns-v1__section\" id=\"returns-eligibility\">\r\n        <h2>Return Eligibility<\/h2>\r\n\r\n        <p>To qualify for a return, the following conditions must be met:<\/p>\r\n\r\n        <ul>\r\n          <li>Items must be returned within 30 days of delivery.<\/li>\r\n          <li>Items must be unworn, unwashed, and in original condition.<\/li>\r\n          <li>Original tags must remain attached.<\/li>\r\n          <li>Items must be returned in their original packaging.<\/li>\r\n          <li>Items must be free of stains, makeup, perfume, deodorant, or any signs of wear.<\/li>\r\n          <li>Accessories are non-returnable.<\/li>\r\n        <\/ul>\r\n      <\/section>\r\n\r\n      <section class=\"ch-returns-v1__section\" id=\"returns-final-sale\">\r\n        <h2>Final Sale Items<\/h2>\r\n\r\n        <p>The following items are considered Final Sale and cannot be returned:<\/p>\r\n\r\n        <ul>\r\n          <li>Discounted items.<\/li>\r\n          <li>Custom-sized or made-to-measure items.<\/li>\r\n        <\/ul>\r\n      <\/section>\r\n\r\n      <section class=\"ch-returns-v1__section\" id=\"returns-shipping\">\r\n        <h2>Return Shipping &amp; Processing<\/h2>\r\n\r\n        <p>Customers are responsible for the cost of return shipping.<\/p>\r\n\r\n        <p>\r\n          We recommend using a trackable shipping service and keeping proof of postage, as CHYMEOCHY cannot be responsible for lost or stolen return shipments.\r\n        <\/p>\r\n\r\n        <p>\r\n          Returns are typically processed within 5\u20137 business days after the item has been received at our returns facility.\r\n        <\/p>\r\n\r\n        <p>\r\n          Once approved, store credit will be issued for future purchases.\r\n        <\/p>\r\n      <\/section>\r\n\r\n      <section class=\"ch-returns-v1__section\" id=\"returns-refused\">\r\n        <h2>Returned-to-Sender or Refused Deliveries<\/h2>\r\n\r\n        <p>Packages may be returned to us if:<\/p>\r\n\r\n        <ul>\r\n          <li>The delivery address is incomplete or incorrect.<\/li>\r\n          <li>The courier cannot complete delivery.<\/li>\r\n          <li>The shipment is refused upon delivery.<\/li>\r\n        <\/ul>\r\n\r\n        <p>\r\n          In such cases, the order will be restocked and store credit will be issued minus the original shipping charge.\r\n        <\/p>\r\n\r\n        <p class=\"ch-returns-v1__notice\">\r\n          To avoid delivery issues, please ensure that your shipping address is entered accurately, including apartment numbers, building names, and postal codes where applicable.\r\n        <\/p>\r\n      <\/section>\r\n\r\n      <section class=\"ch-returns-v1__section\" id=\"returns-exchanges\">\r\n        <h2>Exchanges<\/h2>\r\n\r\n        <p>\r\n          Subject to product availability, customers may request an exchange for a different size or style.\r\n        <\/p>\r\n\r\n        <p>\r\n          If the new item has a higher price, the customer will be responsible for paying the price difference and shipping cost.\r\n        <\/p>\r\n\r\n        <p>\r\n          If the new item has a lower price, the remaining balance will be issued as store credit.\r\n        <\/p>\r\n      <\/section>\r\n\r\n      <section class=\"ch-returns-v1__section\" id=\"returns-damaged\">\r\n        <h2>Damaged or Incorrect Items<\/h2>\r\n\r\n        <p>\r\n          If you receive a damaged, defective, or incorrect item, please contact our Customer Care team within 3 days of receiving your order.\r\n        <\/p>\r\n\r\n        <p>\r\n          Our team will promptly assist in resolving the issue.\r\n        <\/p>\r\n      <\/section>\r\n\r\n      <section class=\"ch-returns-v1__section\" id=\"returns-address\">\r\n        <h2>Return Address<\/h2>\r\n\r\n        <p>Please send all returns to the following address:<\/p>\r\n\r\n        <div class=\"ch-returns-v1__address\">\r\n          <strong>CHYMEOCHY \u2013 Returns Department<\/strong>\r\n\r\n          <p>\r\n            Attn: Ms. Van H<br>\r\n            293 Nguyen Dinh Chieu Street<br>\r\n            District 3, Ho Chi Minh City<br>\r\n            Vietnam\r\n          <\/p>\r\n        <\/div>\r\n\r\n        <p style=\"margin-top: 18px;\">\r\n          For international returns, delivery times may vary depending on the selected shipping carrier.\r\n        <\/p>\r\n\r\n        <p>\r\n          Once the returned item has been received, please allow 5\u20137 business days for processing. After completion, store credit will be issued for use on a future purchase.\r\n        <\/p>\r\n      <\/section>\r\n    <\/main>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CHYMEOCHY \/ Client Service Returns &amp; Exchanges A clear policy designed to protect the integrity of every CHYMEOCHY garment while ensuring a refined shopping experience. Contents Overview Eligibility Final Sale Return Shipping Returned to Sender Exchanges Damaged Items Return Address Overview At CHYMEOCHY, we are committed to ensuring a refined shopping experience while maintaining the integrity of our garments. Except in rare circumstances, returns are issued as store credit, which may be used for future purchases on our website or in-store. Original shipping fees are non-refundable. Return Window Within 30 days of delivery Refund Method Store credit Processing Time 5\u20137 business days Return Eligibility To qualify for a return, the following conditions must be met: Items must be returned within 30 days of delivery. Items must be unworn, unwashed, and in original condition. Original tags must remain attached. Items must be returned in their original packaging. Items must be free of stains, makeup, perfume, deodorant, or any signs of wear. Accessories are non-returnable. Final Sale Items The following items are considered Final Sale and cannot be returned: Discounted items. Custom-sized or made-to-measure items. Return Shipping &amp; Processing Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and keeping proof of postage, as CHYMEOCHY cannot be responsible for lost or stolen return shipments. Returns are typically processed within 5\u20137 business days after the item has been received at our returns facility. Once approved, store credit will be issued for future purchases. Returned-to-Sender or Refused Deliveries Packages may be returned to us if: The delivery address is incomplete or incorrect. The courier cannot complete delivery. The shipment is refused upon delivery. In such cases, the order will be restocked and store credit will be issued minus the original shipping charge. To avoid delivery issues, please ensure that your shipping address is entered accurately, including apartment numbers, building names, and postal codes where applicable. Exchanges Subject to product availability, customers may request an exchange for a different size or style. If the new item has a higher price, the customer will be responsible for paying the price difference and shipping cost. If the new item has a lower price, the remaining balance will be issued as store credit. Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact our Customer Care team within 3 days of receiving your order. Our team will promptly assist in resolving the issue. Return Address Please send all returns to the following address: CHYMEOCHY \u2013 Returns Department Attn: Ms. Van H 293 Nguyen Dinh Chieu Street District 3, Ho Chi Minh City Vietnam For international returns, delivery times may vary depending on the selected shipping carrier. Once the returned item has been received, please allow 5\u20137 business days for processing. After completion, store credit will be issued for use on a future purchase.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-23681","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/pages\/23681","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/comments?post=23681"}],"version-history":[{"count":4,"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/pages\/23681\/revisions"}],"predecessor-version":[{"id":23685,"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/pages\/23681\/revisions\/23685"}],"wp:attachment":[{"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/media?parent=23681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}