{"id":24052,"date":"2026-06-27T05:14:35","date_gmt":"2026-06-27T05:14:35","guid":{"rendered":"https:\/\/chymeochy.com\/?page_id=24052"},"modified":"2026-06-27T05:18:29","modified_gmt":"2026-06-27T05:18:29","slug":"faqs","status":"publish","type":"page","link":"https:\/\/chymeochy.com\/vi\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24052\" class=\"elementor elementor-24052\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1f175a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e1f175a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1513ffa elementor-widget elementor-widget-html\" data-id=\"1513ffa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ch-faq-v1\" aria-labelledby=\"ch-faq-v1-title\">\r\n  <style>\r\n    .ch-faq-v1 {\r\n      --ch-faq-ink: #171717;\r\n      --ch-faq-copy: #404040;\r\n      --ch-faq-muted: #858585;\r\n      --ch-faq-line: rgba(23, 23, 23, 0.14);\r\n      --ch-faq-max: 1160px;\r\n\r\n      width: 100%;\r\n      overflow: hidden;\r\n      color: var(--ch-faq-ink);\r\n      background: transparent !important;\r\n      font-family: \"Cabin\", Arial, sans-serif;\r\n    }\r\n\r\n    .ch-faq-v1 *,\r\n    .ch-faq-v1 *::before,\r\n    .ch-faq-v1 *::after {\r\n      box-sizing: border-box;\r\n    }\r\n\r\n    .ch-faq-v1 img {\r\n      display: block;\r\n      width: 100%;\r\n      max-width: 100%;\r\n    }\r\n\r\n    .ch-faq-v1__wrap {\r\n      width: min(calc(100% - 64px), var(--ch-faq-max));\r\n      margin: 0 auto;\r\n    }\r\n\r\n    \/* HERO BANNER *\/\r\n    .ch-faq-v1__hero {\r\n      width: 100%;\r\n      margin: 0;\r\n      background: transparent;\r\n    }\r\n\r\n    .ch-faq-v1__hero-image {\r\n      width: 100%;\r\n      height: auto;\r\n      object-fit: cover;\r\n      object-position: center;\r\n    }\r\n\r\n    .ch-faq-v1__intro,\r\n    .ch-faq-v1__body {\r\n      display: grid;\r\n      grid-template-columns: 132px minmax(0, 1fr);\r\n      gap: clamp(30px, 5vw, 76px);\r\n    }\r\n\r\n    .ch-faq-v1__intro {\r\n      padding: clamp(56px, 7vw, 88px) 0;\r\n      border-top: 1px solid var(--ch-faq-line);\r\n      border-bottom: 1px solid var(--ch-faq-line);\r\n    }\r\n\r\n    .ch-faq-v1__body {\r\n      padding: clamp(54px, 7vw, 88px) 0;\r\n    }\r\n\r\n    .ch-faq-v1__rail {\r\n      padding-top: 7px;\r\n    }\r\n\r\n    .ch-faq-v1__rail::after {\r\n      display: block;\r\n      width: 30px;\r\n      height: 1px;\r\n      margin-top: 5px;\r\n      background: var(--ch-faq-ink);\r\n      content: \"\";\r\n    }\r\n\r\n    .ch-faq-v1__content {\r\n      max-width: 690px;\r\n    }\r\n\r\n    .ch-faq-v1__title {\r\n      margin: 0;\r\n      font-size: clamp(28px, 3.2vw, 39px);\r\n      font-weight: 600;\r\n      letter-spacing: -0.04em;\r\n      line-height: 1.05;\r\n    }\r\n\r\n    .ch-faq-v1__subtitle {\r\n      margin: 18px 0 0;\r\n      font-size: clamp(15px, 1.35vw, 18px);\r\n      font-weight: 600;\r\n      letter-spacing: -0.02em;\r\n      line-height: 1.4;\r\n    }\r\n\r\n    .ch-faq-v1 p {\r\n      margin: 0;\r\n      color: var(--ch-faq-copy);\r\n      font-size: 13px;\r\n      line-height: 1.78;\r\n    }\r\n\r\n    .ch-faq-v1 p + p {\r\n      margin-top: 14px;\r\n    }\r\n\r\n    .ch-faq-v1__lead {\r\n      margin-top: 49px !important;\r\n      color: var(--ch-faq-ink) !important;\r\n      font-size: clamp(14px, 1.15vw, 15px) !important;\r\n      line-height: 1.75 !important;\r\n    }\r\n\r\n    .ch-faq-v1__team {\r\n      margin-top: 28px !important;\r\n      padding-top: 22px;\r\n      border-top: 1px solid var(--ch-faq-line);\r\n      color: var(--ch-faq-ink) !important;\r\n    }\r\n\r\n    .ch-faq-v1__dash {\r\n      display: block;\r\n      margin-bottom: 20px;\r\n      font-size: 21px;\r\n      line-height: 1;\r\n    }\r\n\r\n    .ch-faq-v1__faq-list {\r\n      width: 100%;\r\n      border-top: 1px solid var(--ch-faq-line);\r\n    }\r\n\r\n    .ch-faq-v1__group {\r\n      border-bottom: 1px solid var(--ch-faq-line);\r\n    }\r\n\r\n    .ch-faq-v1__group summary {\r\n      display: grid;\r\n      grid-template-columns: 62px minmax(0, 1fr) 18px;\r\n      align-items: center;\r\n      gap: 18px;\r\n      width: 100%;\r\n      padding: 27px 0;\r\n      cursor: pointer;\r\n      list-style: none;\r\n    }\r\n\r\n    .ch-faq-v1__group summary::-webkit-details-marker {\r\n      display: none;\r\n    }\r\n\r\n    .ch-faq-v1__number {\r\n      color: var(--ch-faq-ink);\r\n      font-size: clamp(18px, 1.7vw, 23px);\r\n      font-weight: 600;\r\n      letter-spacing: -0.03em;\r\n      line-height: 1;\r\n    }\r\n\r\n    .ch-faq-v1__group-title {\r\n      font-size: clamp(16px, 1.5vw, 19px);\r\n      font-weight: 600;\r\n      letter-spacing: -0.025em;\r\n      line-height: 1.3;\r\n    }\r\n\r\n    .ch-faq-v1__icon {\r\n      position: relative;\r\n      width: 16px;\r\n      height: 16px;\r\n    }\r\n\r\n    .ch-faq-v1__icon::before,\r\n    .ch-faq-v1__icon::after {\r\n      position: absolute;\r\n      top: 50%;\r\n      left: 50%;\r\n      width: 13px;\r\n      height: 1px;\r\n      background: var(--ch-faq-ink);\r\n      content: \"\";\r\n      transform: translate(-50%, -50%);\r\n      transition: transform 220ms ease;\r\n    }\r\n\r\n    .ch-faq-v1__icon::after {\r\n      transform: translate(-50%, -50%) rotate(90deg);\r\n    }\r\n\r\n    .ch-faq-v1__group[open] .ch-faq-v1__icon::after {\r\n      transform: translate(-50%, -50%) rotate(0);\r\n    }\r\n\r\n    .ch-faq-v1__group-body {\r\n      padding: 0 0 29px 80px;\r\n    }\r\n\r\n    .ch-faq-v1__questions {\r\n      display: grid;\r\n      gap: 8px;\r\n      max-width: 520px;\r\n      margin: 0;\r\n      padding: 0;\r\n      list-style: none;\r\n    }\r\n\r\n    .ch-faq-v1__questions li {\r\n      position: relative;\r\n      padding-left: 17px;\r\n      color: var(--ch-faq-copy);\r\n      font-size: 13px;\r\n      line-height: 1.58;\r\n    }\r\n\r\n    .ch-faq-v1__questions li::before {\r\n      position: absolute;\r\n      top: 0.68em;\r\n      left: 1px;\r\n      width: 4px;\r\n      height: 4px;\r\n      border-radius: 50%;\r\n      background: var(--ch-faq-ink);\r\n      content: \"\";\r\n    }\r\n\r\n    .ch-faq-v1__note {\r\n      margin-top: 46px;\r\n      padding-top: 22px;\r\n      border-top: 1px solid var(--ch-faq-line);\r\n      color: var(--ch-faq-muted);\r\n      font-size: 11px;\r\n      line-height: 1.7;\r\n    }\r\n\r\n    @media (hover: hover) {\r\n      .ch-faq-v1__group summary:hover .ch-faq-v1__group-title,\r\n      .ch-faq-v1__group summary:hover .ch-faq-v1__number {\r\n        opacity: 0.58;\r\n      }\r\n    }\r\n\r\n    @media (max-width: 900px) {\r\n      .ch-faq-v1__wrap {\r\n        width: min(calc(100% - 42px), var(--ch-faq-max));\r\n      }\r\n\r\n      .ch-faq-v1__intro,\r\n      .ch-faq-v1__body {\r\n        grid-template-columns: 1fr;\r\n        gap: 22px;\r\n      }\r\n\r\n      .ch-faq-v1__rail {\r\n        display: none;\r\n      }\r\n    }\r\n\r\n    @media (max-width: 620px) {\r\n      .ch-faq-v1__wrap {\r\n        width: min(calc(100% - 30px), var(--ch-faq-max));\r\n      }\r\n\r\n      .ch-faq-v1__hero-image {\r\n        min-height: 205px;\r\n        object-fit: cover;\r\n        object-position: center;\r\n      }\r\n\r\n      .ch-faq-v1__intro {\r\n        padding: 48px 0;\r\n      }\r\n\r\n      .ch-faq-v1__body {\r\n        padding: 46px 0;\r\n      }\r\n\r\n      .ch-faq-v1__lead {\r\n        margin-top: 35px !important;\r\n      }\r\n\r\n      .ch-faq-v1__group summary {\r\n        grid-template-columns: 44px minmax(0, 1fr) 16px;\r\n        gap: 12px;\r\n        padding: 22px 0;\r\n      }\r\n\r\n      .ch-faq-v1__group-body {\r\n        padding: 0 0 24px 56px;\r\n      }\r\n\r\n      .ch-faq-v1__questions {\r\n        gap: 7px;\r\n      }\r\n    }\r\n  <\/style>\r\n\r\n  <figure class=\"ch-faq-v1__hero\">\r\n    <img\r\n      class=\"ch-faq-v1__hero-image\"\r\n      src=\"https:\/\/chymeochy.com\/wp-content\/uploads\/2026\/06\/FAQS.jpg\"\r\n      alt=\"CHYMEOCHY frequently asked questions\"\r\n      fetchpriority=\"high\"\r\n      decoding=\"async\"\r\n    >\r\n  <\/figure>\r\n\r\n  <div class=\"ch-faq-v1__wrap ch-faq-v1__intro\">\r\n    <div class=\"ch-faq-v1__rail\" aria-hidden=\"true\"><\/div>\r\n\r\n    <div class=\"ch-faq-v1__content\">\r\n      <h1 class=\"ch-faq-v1__title\" id=\"ch-faq-v1-title\">\r\n        Frequently Asked Questions\r\n      <\/h1>\r\n\r\n      <h2 class=\"ch-faq-v1__subtitle\">\r\n        Everything You Need to Know Before Choosing Your CHYMEOCHY Piece\r\n      <\/h2>\r\n\r\n      <p class=\"ch-faq-v1__lead\">\r\n        Every CHYMEOCHY piece begins long before it reaches your wardrobe.\r\n      <\/p>\r\n\r\n      <p>\r\n        It starts with an idea, takes shape through countless sketches, and is carefully refined by experienced hands inside our atelier.\r\n      <\/p>\r\n\r\n      <p>\r\n        Because every garment carries such a thoughtful journey, we understand that choosing the right piece often comes with questions.\r\n      <\/p>\r\n\r\n      <p>\r\n        Whether you are discovering CHYMEOCHY for the first time or have been part of our community for years, this page is here to guide you through the details that matter most, from sizing and styling advice to craftsmanship, production, custom services, shipping, and garment care.\r\n      <\/p>\r\n\r\n      <p>\r\n        Luxury is not only about beautiful design.\r\n      <\/p>\r\n\r\n      <p>\r\n        It is also about thoughtful service, honest communication, and the confidence of knowing exactly what you are investing in.\r\n      <\/p>\r\n\r\n      <p>\r\n        Should you not find the answer you are looking for, our team is always happy to assist you personally.\r\n      <\/p>\r\n\r\n      <p>\r\n        Every conversation matters.\r\n      <\/p>\r\n\r\n      <p>\r\n        Because every woman deserves a dress that feels as considered as the moment she wears it.\r\n      <\/p>\r\n\r\n      <div class=\"ch-faq-v1__team\">\r\n        <span class=\"ch-faq-v1__dash\">\u2014<\/span>\r\n        <p>The CHYMEOCHY Team<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"ch-faq-v1__wrap ch-faq-v1__body\">\r\n    <div class=\"ch-faq-v1__rail\" aria-hidden=\"true\"><\/div>\r\n\r\n    <div class=\"ch-faq-v1__content\">\r\n      <div class=\"ch-faq-v1__faq-list\">\r\n\r\n        <details class=\"ch-faq-v1__group\" open>\r\n          <summary>\r\n            <span class=\"ch-faq-v1__number\">01<\/span>\r\n            <span class=\"ch-faq-v1__group-title\">Orders &amp; Purchasing<\/span>\r\n            <span class=\"ch-faq-v1__icon\" aria-hidden=\"true\"><\/span>\r\n          <\/summary>\r\n\r\n          <div class=\"ch-faq-v1__group-body\">\r\n            <ul class=\"ch-faq-v1__questions\">\r\n              <li>How do I place an order?<\/li>\r\n              <li>Can I reserve an item?<\/li>\r\n              <li>Can I cancel my order?<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ch-faq-v1__group\">\r\n          <summary>\r\n            <span class=\"ch-faq-v1__number\">02<\/span>\r\n            <span class=\"ch-faq-v1__group-title\">Sizing &amp; Fit<\/span>\r\n            <span class=\"ch-faq-v1__icon\" aria-hidden=\"true\"><\/span>\r\n          <\/summary>\r\n\r\n          <div class=\"ch-faq-v1__group-body\">\r\n            <ul class=\"ch-faq-v1__questions\">\r\n              <li>How do I choose the correct size?<\/li>\r\n              <li>Do you offer sizing advice?<\/li>\r\n              <li>Can measurements be adjusted?<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ch-faq-v1__group\">\r\n          <summary>\r\n            <span class=\"ch-faq-v1__number\">03<\/span>\r\n            <span class=\"ch-faq-v1__group-title\">Custom &amp; Atelier Services<\/span>\r\n            <span class=\"ch-faq-v1__icon\" aria-hidden=\"true\"><\/span>\r\n          <\/summary>\r\n\r\n          <div class=\"ch-faq-v1__group-body\">\r\n            <ul class=\"ch-faq-v1__questions\">\r\n              <li>Do you offer made-to-order?<\/li>\r\n              <li>Can I customize the design?<\/li>\r\n              <li>How long does custom production take?<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ch-faq-v1__group\">\r\n          <summary>\r\n            <span class=\"ch-faq-v1__number\">04<\/span>\r\n            <span class=\"ch-faq-v1__group-title\">Shipping &amp; Delivery<\/span>\r\n            <span class=\"ch-faq-v1__icon\" aria-hidden=\"true\"><\/span>\r\n          <\/summary>\r\n\r\n          <div class=\"ch-faq-v1__group-body\">\r\n            <ul class=\"ch-faq-v1__questions\">\r\n              <li>Domestic delivery<\/li>\r\n              <li>International shipping<\/li>\r\n              <li>Delivery timeframe<\/li>\r\n              <li>Duties &amp; Taxes<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ch-faq-v1__group\">\r\n          <summary>\r\n            <span class=\"ch-faq-v1__number\">05<\/span>\r\n            <span class=\"ch-faq-v1__group-title\">Returns &amp; Exchanges<\/span>\r\n            <span class=\"ch-faq-v1__icon\" aria-hidden=\"true\"><\/span>\r\n          <\/summary>\r\n\r\n          <div class=\"ch-faq-v1__group-body\">\r\n            <ul class=\"ch-faq-v1__questions\">\r\n              <li>Exchange policy<\/li>\r\n              <li>Return conditions<\/li>\r\n              <li>Damaged products<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ch-faq-v1__group\">\r\n          <summary>\r\n            <span class=\"ch-faq-v1__number\">06<\/span>\r\n            <span class=\"ch-faq-v1__group-title\">Garment Care<\/span>\r\n            <span class=\"ch-faq-v1__icon\" aria-hidden=\"true\"><\/span>\r\n          <\/summary>\r\n\r\n          <div class=\"ch-faq-v1__group-body\">\r\n            <ul class=\"ch-faq-v1__questions\">\r\n              <li>How should I store lace dresses?<\/li>\r\n              <li>Can I dry clean?<\/li>\r\n              <li>How should I steam delicate fabrics?<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"ch-faq-v1__group\">\r\n          <summary>\r\n            <span class=\"ch-faq-v1__number\">07<\/span>\r\n            <span class=\"ch-faq-v1__group-title\">About CHYMEOCHY<\/span>\r\n            <span class=\"ch-faq-v1__icon\" aria-hidden=\"true\"><\/span>\r\n          <\/summary>\r\n\r\n          <div class=\"ch-faq-v1__group-body\">\r\n            <ul class=\"ch-faq-v1__questions\">\r\n              <li>Where are your garments made?<\/li>\r\n              <li>How are the dresses crafted?<\/li>\r\n              <li>Can I visit the atelier?<\/li>\r\n              <li>How can I contact your team?<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n      <\/div>\r\n\r\n      <p class=\"ch-faq-v1__note\">\r\n        For detailed assistance regarding a specific order, design, or appointment, please contact the CHYMEOCHY client service team directly.\r\n      <\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Everything You Need to Know Before Choosing Your CHYMEOCHY Piece Every CHYMEOCHY piece begins long before it reaches your wardrobe. It starts with an idea, takes shape through countless sketches, and is carefully refined by experienced hands inside our atelier. Because every garment carries such a thoughtful journey, we understand that choosing the right piece often comes with questions. Whether you are discovering CHYMEOCHY for the first time or have been part of our community for years, this page is here to guide you through the details that matter most, from sizing and styling advice to craftsmanship, production, custom services, shipping, and garment care. Luxury is not only about beautiful design. It is also about thoughtful service, honest communication, and the confidence of knowing exactly what you are investing in. Should you not find the answer you are looking for, our team is always happy to assist you personally. Every conversation matters. Because every woman deserves a dress that feels as considered as the moment she wears it. \u2014 The CHYMEOCHY Team 01 Orders &amp; Purchasing How do I place an order? Can I reserve an item? Can I cancel my order? 02 Sizing &amp; Fit How do I choose the correct size? Do you offer sizing advice? Can measurements be adjusted? 03 Custom &amp; Atelier Services Do you offer made-to-order? Can I customize the design? How long does custom production take? 04 Shipping &amp; Delivery Domestic delivery International shipping Delivery timeframe Duties &amp; Taxes 05 Returns &amp; Exchanges Exchange policy Return conditions Damaged products 06 Garment Care How should I store lace dresses? Can I dry clean? How should I steam delicate fabrics? 07 About CHYMEOCHY Where are your garments made? How are the dresses crafted? Can I visit the atelier? How can I contact your team? For detailed assistance regarding a specific order, design, or appointment, please contact the CHYMEOCHY client service team directly.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-24052","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/pages\/24052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/comments?post=24052"}],"version-history":[{"count":4,"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/pages\/24052\/revisions"}],"predecessor-version":[{"id":24059,"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/pages\/24052\/revisions\/24059"}],"wp:attachment":[{"href":"https:\/\/chymeochy.com\/vi\/wp-json\/wp\/v2\/media?parent=24052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}