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Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from CHYMEOCHY through our website:
By accessing or using the Site, you agree to the practices described in this Privacy Policy.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device. This may include information such as:
web browser type
IP address
time zone
cookies installed on your device
As you browse the Site, we also collect information about:
the individual web pages or products you view
what websites or search terms referred you to the Site
how you interact with the Site
This automatically collected data is referred to as “Device Information.”
Technologies We Use
We collect Device Information through various technologies including:
Cookies
Cookies are small data files placed on your device that often include an anonymous unique identifier. Cookies allow us to improve your browsing experience and help certain features of the Site function properly.
To learn more about cookies and how to manage them, visit:
http://www.allaboutcookies.org
Log Files
Log files track actions occurring on the Site and collect information including:
IP address
browser type
Internet service provider
referring and exit pages
date and time stamps
Web Beacons, Tags and Pixels
These electronic tools allow us to record information about how visitors browse the Site and help improve website functionality and marketing performance.
Order Information
When you make or attempt to make a purchase through the Site, we collect certain information from you, including:
full name
billing address
shipping address
email address
phone number
payment method information
This information is referred to as “Order Information.”
Please note that payment information is processed securely through third-party payment processors, and CHYMEOCHY does not store or retain your credit or debit card details.
How We Use Your Personal Information
We use the information we collect to provide and improve our services.
Order Information is used to:
process and fulfill orders placed through the Site
arrange shipping and delivery
provide invoices and order confirmations
communicate with customers regarding orders
screen orders for potential fraud or security risks
provide customer support
With your consent, we may also use this information to send you updates about:
new collections
brand news
promotions or marketing communications
Device Information is used to:
detect potential fraud or security risks
improve and optimize our website
analyze how visitors interact with the Site
measure the effectiveness of marketing campaigns
Sharing Your Personal Information
We may share your Personal Information with trusted third-party partners that help us operate our website and services.
For example:
Google Analytics
We use Google Analytics to understand how visitors interact with our website.
Learn more about how Google uses your information:
https://www.google.com/intl/en/policies/privacy/
You may opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
Advertising Platforms
We may use advertising tools such as:
Meta (Facebook / Instagram) Pixel
Google Ads
These tools help us understand customer preferences and deliver relevant advertising.
Behavioural Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.
You can manage advertising preferences through the following platforms:
Facebook Ads Settings
https://www.facebook.com/settings/?tab=ads
Google Ads Settings
https://www.google.com/settings/ads/anonymous
You may also opt out through the Digital Advertising Alliance:
http://optout.aboutads.info/
Do Not Track
Please note that we do not modify our data collection and usage practices when we receive a Do Not Track signal from your browser.
Your Rights
If you are a resident of the European Economic Area (EEA), you have the right to:
access the personal data we hold about you
request correction of inaccurate information
request deletion of your personal data
restrict or object to certain data processing activities
To exercise any of these rights, please contact us using the contact information provided below.
Please note that your information may be transferred outside of Europe, including to countries where our service providers operate.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you request that this information be deleted.
Minors
The Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements.
Any updates will be posted on this page.
Contact Us
For more information about our privacy practices, or if you have any questions or requests regarding your personal data, please contact us:
Email
[email protected]
Mailing Address
[email protected]
CHYMEOCHY
293 Nguyen Dinh Chieu Street
District 3
Ho Chi Minh City
Vietnam