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Shipping, Return and Exchange Policy

SHIPPING

All orders are delivered Monday to Friday between 9AM and 5PM.

For domestic Vietnam address: a flat rate at VND40,000 will be applicable upon check out. Local pick-up at our store is available for customers residing in Ho Chi Minh City only.

For international customers: weight based express service is applicable. Shipping fee will be calculated based on the weight of total package and the destination country. Shipping fee will be calculated at check out.

Shipping Times:

Domestic Vietnam location: normally 3-5 business days

International: normally 7-10 business days.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. CHYMEOCHY is not responsibe for customs clearance delays or failed payment approval.

RETURN AND EXCHANGE

IMPORTANT: Except for very rare exceptions, returns are refunded via store credit and will be kept in our sales system. CHYMEOCHY does not issue store credit for the original shipping charges.

Discounted items and custom measured items are considered Final Sale and cannot be returned for store credit.

You are responsible for covering shipping costs to return.

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 30 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached, unworn, show no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Accessories are non-returnable.
  • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • All returns are refunded via store credit
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 3 days of receipt. Please refer to the contact section for detail on informing us.

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit minus the initial shipping charge.
  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Store Exchanges

Depending on the availability, you may opt to exchange the product for another one or another size. You will pay for the difference in price plus shipping if the new product’s price is higher than the exchanging one. Should the new product price is lower, the difference will be kept as store credit and you will pay for the shipping fee only.

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Online Request Form. Once we receive your request, we will be in contact with you to address and resolve the issue.

Returning Address

Mail your return items to our Returns Department at the address stated below:

Attn: Ms. Van H
140/5 Dien Bien Phu str., P17, Binh Thanh District
Ho Chi Minh City, Vietnam

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit for use on a future purchase.