Shipping, Return & Exchange Policy

Shipping

CHYMEOCHY offers both domestic and international shipping to ensure clients worldwide can experience our collections.

All orders are dispatched Monday through Friday, between 9:00 AM and 5:00 PM (Vietnam time).

Domestic Shipping – Vietnam

For orders within Vietnam, a flat shipping rate of VND 40,000 will be applied at checkout.

Customers located in Ho Chi Minh City may also choose complimentary in-store pickup at our flagship boutique.

International Shipping

For international orders, we offer express international shipping services. Shipping fees are calculated automatically at checkout based on:

• package weight
• destination country
• selected shipping method

Estimated Delivery Time

• Vietnam: 4–6 business days (excluding weekends and public holidays)
• International: 10–15 business days depending on destination

Please note that delivery estimates begin once the order has been dispatched.

CHYMEOCHY is not responsible for delays caused by customs clearance, carrier disruptions, or payment authorization issues.

Returns & Exchanges

At CHYMEOCHY, we are committed to ensuring a refined shopping experience while maintaining the integrity of our garments.

Except in rare circumstances, returns are issued as store credit, which may be used for future purchases on our website or in-store.

Original shipping fees are non-refundable.

Return Eligibility

To qualify for a return, the following conditions must be met:

• Items must be returned within 30 days of delivery
• Items must be unworn, unwashed, and in original condition
• Original tags must remain attached
• Items must be returned in their original packaging
• Items must be free of stains, makeup, perfume, deodorant, or any signs of wear

Accessories are non-returnable.

Final Sale Items

The following items are considered Final Sale and cannot be returned:

• Discounted items
• Custom-sized or made-to-measure items

Return Shipping

Customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service and keeping proof of postage, as CHYMEOCHY cannot be responsible for lost or stolen return shipments.

Returns are typically processed within 5–7 business days after the item has been received at our returns facility.

Once approved, store credit will be issued for future purchases.

Returned-to-Sender or Refused Deliveries

Packages may be returned to us if:

• the delivery address is incomplete or incorrect
• the courier cannot complete delivery
• the shipment is refused upon delivery

In such cases, the order will be restocked and store credit will be issued minus the original shipping charge.

To avoid delivery issues, please ensure that your shipping address is entered accurately, including apartment numbers, building names, and postal codes where applicable.

Exchanges

Subject to product availability, customers may request an exchange for a different size or style.

If the new item has a higher price, the customer will be responsible for paying the price difference and shipping cost.

If the new item has a lower price, the remaining balance will be issued as store credit.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our Customer Care team within 3 days of receiving your order.

Our team will promptly assist in resolving the issue.

Return Address

Please send all returns to the following address:

CHYMEOCHY – Returns Department
Attn: Ms. Van H
293 Nguyen Dinh Chieu Street
District 3, Ho Chi Minh City
Vietnam

For international returns, delivery times may vary depending on the selected shipping carrier.

Once the returned item has been received, please allow 5–7 business days for processing.

After completion, store credit will be issued for use on a future purchase.