Overview
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from CHYMEOCHY through our website:
By accessing or using the Site, you agree to the practices described in this Privacy Policy.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device. This information may include:
- Web browser type
- IP address
- Time zone
- Cookies installed on your device
As you browse the Site, we may also collect information about:
- The individual web pages or products you view
- Websites or search terms that referred you to the Site
- How you interact with the Site
This automatically collected data is referred to as “Device Information.”
Technologies We Use
We collect Device Information through various technologies, including cookies, log files, web beacons, tags, and pixels.
Cookies. Cookies are small data files placed on your device that often include an anonymous unique identifier. Cookies allow us to improve your browsing experience and help certain features of the Site function properly.
To learn more about cookies and how to manage them, visit www.allaboutcookies.org.
Log Files. Log files track actions occurring on the Site and may collect information including IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
Web Beacons, Tags and Pixels. These electronic tools allow us to record information about how visitors browse the Site and help improve website functionality and marketing performance.
Order Information
When you make or attempt to make a purchase through the Site, we collect certain information from you, including:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment method information
This information is referred to as “Order Information.”
Payment information is processed securely through third-party payment processors. CHYMEOCHY does not store or retain your credit or debit card details.
How We Use Your Personal Information
We use the information we collect to provide and improve our services.
Order Information is used to:
- Process and fulfill orders placed through the Site
- Arrange shipping and delivery
- Provide invoices and order confirmations
- Communicate with customers regarding orders
- Screen orders for potential fraud or security risks
- Provide customer support
With your consent, we may also use this information to send updates about:
- New collections
- Brand news
- Promotions or marketing communications
Device Information is used to:
- Detect potential fraud or security risks
- Improve and optimize our website
- Analyze how visitors interact with the Site
- Measure the effectiveness of marketing campaigns
Sharing Your Personal Information
We may share your Personal Information with trusted third-party partners that help us operate our website and services.
Google Analytics. We use Google Analytics to understand how visitors interact with our website.
Learn more about how Google uses your information: Google Privacy Policy .
You may opt out of Google Analytics here: Google Analytics Opt-out .
We may also use advertising platforms such as Meta Pixel and Google Ads to understand customer preferences and deliver relevant advertising.
Behavioural Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.
You can manage advertising preferences through the following platforms:
Do Not Track
Please note that we do not modify our data collection and usage practices when we receive a Do Not Track signal from your browser.
Your Rights
If you are a resident of the European Economic Area, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Restrict or object to certain data processing activities
To exercise any of these rights, please contact us using the contact information provided below.
Please note that your information may be transferred outside of Europe, including to countries where our service providers operate.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you request that this information be deleted.
Minors
The Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements.
Any updates will be posted on this page.
Contact Us
For more information about our privacy practices, or if you have any questions or requests regarding your personal data, please contact us:
CHYMEOCHY
293 Nguyen Dinh Chieu Street
District 3
Ho Chi Minh City
Vietnam
